Effective Date: July 16, 2025
1. Returns & Eligibility
Items must be unused, undamaged, and returned in original packaging.
Returns must be requested within 30 days of receiving the product.
Custom or personalized items are non-returnable and non-refundable unless defective.
2. How to Initiate a Return
Email info@giftingandbranding.com with your order number, reason for return, and photos (if applicable). We’ll respond with next steps and a return address.
3. Return Shipping
Return shipping charges are the responsibility of the customer, unless the item is defective or incorrectly sent.
We recommend using a trackable courier service.
4. Refund Process
Refunds are processed within 5–7 business days of receiving and inspecting the return.
Refunds are issued to the original payment method.
Shipping charges (if any) are non-refundable, unless the return is due to our error.
5. Exchanges
We do not offer exchanges at this time. You may return the product and place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective product, notify us within 48 hours of delivery with clear images.
We’ll offer a replacement or full refund after verification.
7. Contact Us
Email: info@giftingandbranding.com
